This policy applies to products purchased directly from Aerdox at aerdox.com.au. It is in addition to your rights under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you may be entitled to a refund or replacement and compensation for any other reasonably foreseeable loss or damage. If a product fails to be of acceptable quality and the failure is not major, you may be entitled to have the product repaired or replaced.
Nothing in this policy limits or excludes rights you have under Australian Consumer Law.
Change-of-mind returns
We accept change-of-mind return requests for eligible products within 30 days of delivery.
To be eligible for a change-of-mind return, the product must be:
unused and undamaged;
in original saleable condition;
returned with original packaging, tags, inserts and accessories where supplied;
returned only after we have approved the return request.
For change-of-mind returns, return shipping is the customer’s responsibility unless we agree otherwise. Original shipping charges are not refundable unless required by law.
Items that may not be eligible for change-of-mind returns
A change-of-mind return may be refused if:
the product has been used, marked, scratched, stretched, altered or damaged after delivery;
packaging, tags, inserts or accessories are missing;
the product is returned without approval;
the product was marked as final sale or excluded from change-of-mind returns on the product page or at checkout, unless it is faulty or otherwise covered by Australian Consumer Law.
Sale or promotional items are still covered by Australian Consumer Law if they are faulty, not as described or otherwise fail to meet a consumer guarantee.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit or incorrect, contact us as soon as possible at hello@aerdox.com.au.
Please include:
your order number;
the item name;
a clear description of the issue;
clear photos of the product, packaging and shipping label where relevant.
We will assess the issue and provide a remedy in line with Australian Consumer Law. Depending on the situation, this may include a repair, replacement, exchange, refund or other remedy required by law.
Normal wear and product care
Aerdox wallets, keyrings and accessories are designed for everyday use, but they must be used with reasonable care. Damage caused by misuse, neglect, overloading, accidental damage, unauthorised modification, exposure to harsh conditions or normal wear and tear may not be treated as a fault unless required by Australian Consumer Law.
Include your order number, item name, reason for return and photos if the item is faulty, damaged or incorrect. We will review your request and provide return instructions if the return is approved.
Do not send returns without approval, as this may delay processing or result in the parcel being returned to sender.
Return address
Aerdox Group Pty Ltd PO Box 4081 Hoppers Crossing VIC 3029
We may provide specific return instructions by email depending on the item and issue.
Refunds
Once we receive and inspect an approved return, we will email you with the outcome.
Approved refunds are processed to the original payment method used at checkout. Payment provider and bank processing times may vary. If your order was paid through Stripe, the refund will be processed through the payment method supported by Stripe for that transaction.
Exchanges
Exchanges are available where stock allows. If the requested exchange item is unavailable, we may offer a refund, replacement option or store credit where appropriate and permitted by law.
Return shipping
For approved change-of-mind returns, you are responsible for return shipping costs and the parcel remains your responsibility until delivered to us.
For faulty, damaged or incorrect items, we will provide return instructions and handle shipping in line with Australian Consumer Law.
