Aerdox Group Pty Ltd ABN 23 695 032 109 (“Aerdox”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit aerdox.com.au, create an account, place an order, contact us or interact with our marketing.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.
1. The information we collect
We collect information that is reasonably necessary to operate our online store, fulfil orders and support customers. This may include:
your name, email address, phone number, billing address and delivery address;
order details, products purchased, transaction records, returns, refunds and support history;
account login details if you create an account on our website;
messages, reviews, enquiries, photos or other information you send to us;
technical information such as IP address, device type, browser type, pages viewed, referral source, cookie identifiers and shopping-cart activity;
payment status, transaction identifiers and limited payment details supplied by our payment provider.
Payments are processed securely through Stripe or other payment providers we may make available at checkout. Aerdox does not store your full card number or card security code on our own systems.
2. How we collect information
We collect personal information:
directly from you when you place an order, create an account, subscribe, contact us or complete a form;
automatically through cookies, analytics tools and similar technologies when you use our website;
from service providers that help us process payments, prevent fraud, deliver orders, send emails or manage customer support.
If you do not provide information needed to process an order or support request, we may not be able to complete the transaction or respond properly.
3. How we use information
We use personal information to:
process, pack, ship and manage your orders;
take payment, issue refunds and keep transaction records;
provide customer support, returns, exchanges and warranty assistance;
send order confirmations, delivery updates and service messages;
manage your account and improve your shopping experience;
detect fraud, misuse, security issues or unauthorised activity;
improve our website, products, advertising and customer service;
send marketing emails or advertising where you have subscribed, consented or where permitted by law;
comply with tax, accounting, legal and regulatory obligations.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
4. Who we share information with
We do not sell your personal information. We may disclose personal information to trusted third parties where needed to operate our business, including:
website and ecommerce providers, including WordPress, WooCommerce and hosting providers;
payment providers, including Stripe;
delivery and logistics providers, including Australia Post or other carriers;
email, marketing, analytics and advertising platforms;
customer support, fraud-prevention, accounting and professional advisers;
government, regulatory or law-enforcement bodies where required or permitted by law.
These providers may only use the information for the purpose of providing services to us or as otherwise allowed by law and their own applicable terms.
5. Overseas disclosure
Some service providers may store or process information outside Australia, including in countries where ecommerce, payment, hosting, analytics or marketing providers operate. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled appropriately and consistently with applicable privacy obligations.
6. Cookies and analytics
Our website uses cookies and similar technologies to:
keep products in your cart;
remember site preferences;
understand website traffic and performance;
improve product pages and checkout;
support advertising and remarketing.
You can adjust cookie settings in your browser. If cookies are disabled, some parts of the website may not work properly, including cart and checkout functions.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes using secure website connections, access controls and reputable third-party service providers.
No online store can guarantee complete security. You should keep account passwords confidential and contact us promptly if you believe your account or order details have been compromised.
8. Retention
We keep personal information for as long as needed for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution and legal compliance. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
9. Access and correction
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding.
If you have a privacy question or complaint, contact us first so we can review it:
Aerdox Group Pty Ltd PO Box 4081 Hoppers Crossing VIC 3029 Email: hello@aerdox.com.au
We will aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
